Effective Date: January 1, 2025

Emberline Systems (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, text messaging, or email.
This policy also describes your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We may collect the following categories of personal information:

• Identifiers: Name, phone number, email address, mailing address.
   
• Commercial Information: Records of products or services requested, purchased, or considered.
   
• Internet/Usage Information: Data about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on our site.
   
• Communication Data: Information you provide when contacting us via text message, email, or other communication methods.
   
• Inferences: Information drawn from the categories above to create a profile reflecting preferences or interests.
   

We do not collect sensitive personal information unless voluntarily provided for a specific business purpose.

We may use the information we collect to:

• Respond to inquiries and provide customer support.
   
• Schedule consultations and appointments.
   
• Send promotional offers, newsletters, and updates (with the option to opt out).
   
• Improve our website, products, and services.
   
• Comply with legal obligations.
   
• SMS Communication Compliance: Ensure compliance with the Telephone Consumer Protection Act (TCPA) and SMS campaign policies by obtaining proper consent and providing clear opt-out instructions.
   

Consent to Contact
By providing your phone number and selecting the opt-in checkbox, you consent to receive phone calls and SMS text messages from Emberline Systems regarding services, scheduling, promotions, and account-related matters.

Message Frequency & Costs
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP. To receive help, reply HELP or contact us directly at support@emberlinesystems.com.

Data Use & Privacy
We collect and use your phone number solely for the purposes of providing requested services and communications. We do not share, sell, or rent your mobile information to third parties for marketing purposes.

Privacy Commitment
All phone and SMS communications are subject to the terms outlined in this Privacy Policy.

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Third-party vendors who assist in business operations (e.g., scheduling, marketing, customer support).
   
• Roof Measurement Services: Customer details may be shared with third-party providers to obtain aerial roof measurements for generating quotes and proposals.
   
• Legal Compliance: If required by law or to protect our rights and safety.
   
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.
   

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement appropriate technical, administrative, and physical safeguards to protect your personal information. However, no transmission over the internet or storage system is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you.
   
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
   
• Right to Correct: You can request that we correct inaccurate personal information.
   
• Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
   
• Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes beyond those permitted by law.
   
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
   

To exercise these rights, please contact us at info@emberlinesystems.com. We will verify your identity before processing your request as required by law.

You may also designate an authorized agent to make a request on your behalf.

• Opt-Out of Marketing: You can opt out of marketing communications by following the unsubscribe instructions in our emails or texting “STOP” to opt out of SMS messages.
   
• Consent for SMS Messages: By providing your phone number, you consent to receive SMS messages from us. Message and data rates may apply. You may revoke consent at any time by texting “STOP.”
   
• Access and Correction: You may request access to your personal data or ask us to correct or delete it.
   

We may use cookies and similar technologies to improve user experience, analyze website traffic, and customize content. You can manage cookie preferences through your browser settings.

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

If you access our website from outside the United States, please note that your information may be transferred to and stored in servers located in the U.S.

We may update this policy periodically. Any changes will be posted on our website with the revised effective date.

For questions or concerns regarding this Privacy Policy, contact us at:

Emberline Systems
support@emberlinesystems.com